Refund policy

30-day returns on everything we sell. If you are not happy with your purchase, you can return it within 30 days of delivery for a refund.

How to start a return

Call or text (352) 325-3688 or email info@rmdentalequipment.com with your order number. We will reply within one business day with return instructions. Items sent back without first contacting us cannot be accepted.

Conditions

Items must be returned in the same condition they were received, with all included accessories and packaging.
The buyer pays return shipping, unless the item was damaged in transit or not as described.
Parts that have been installed, modified or damaged after delivery may be refused or refunded only in part.
Items listed "for parts" are described with their known faults; they can be returned, but not for the faults stated in the listing.

Damaged, defective or not as described

If your item arrives damaged, does not work as described, or is the wrong item, contact us within 7 days of delivery with photos. We will cover return shipping and send a replacement or a full refund, including your original shipping cost.

Freight items

For chairs, vacuum pumps, cabinets and other freight shipments, please inspect the shipment before signing and note any visible damage on the delivery receipt. Return freight is paid by the buyer unless the item was damaged or not as described.

Refunds

Once we receive and inspect your return, we will refund the original payment method within 5 business days. Your bank or card issuer may take a few more days to post the credit.